Fresh Meal Delivery FAQs

General

What meal plans do you offer, and what do they include?

We offer meal plans for 2 days, 3 days, and 5 days. Each of these plans includes both lunch and dinner options, and our menu changes daily to provide a fresh, diverse, and health-promoting journey.

Do you offer any discounts for long-term subscriptions? Can I cancel my subscription at any time?

Yes, we offer a special discount for subscribers who subscribe for a minimum of 2 weeks. When you subscribe for 2 weeks, you will receive a 10% discount on your meal deliveries. You have the flexibility to cancel your subscription after the first 2 weeks without any additional commitment.

Can I swap my meal if there's something I don't want to eat?

Yes, we are in the process of implementing a meal swap feature to enhance your customisation options. In the meantime, if you wish to swap a particular meal, simply follow these steps:

  • Cart Comments Section: During your order process, please provide information about the meal you'd like to swap and your preferred substitute in the cart comments section.
  • Email Us: Alternatively, you can send an email to info@wildharvestco.com.au with details about the meal you want to swap and your preferred replacement. Our team will do their best to fulfill your request.

Is all the packaging environmentally friendly?

Yes, our packaging is designed with sustainability in mind. All of our packaging materials are recyclable through standard curbside recycling programs, making it convenient for you to dispose of them responsibly. We are committed to minimising our environmental footprint and ensuring that our packaging aligns with eco-friendly practices.

What sets Wild Harvest Co. apart from other meal delivery services?

  1. Experienced Chef-Crafted Meals: Our meals are expertly crafted by seasoned chefs, ensuring a gourmet dining experience.
  2. Premium Ingredients: We use only top-tier ingredients to create dishes that burst with flavor and quality.
  3. Scientific Nutrition: Our meals are grounded in nutrition science, offering both taste and health benefits.
  4. 100% Natural: No preservatives, additives, or refined sugars; our focus is on real, natural ingredients.
  5. Dietary Variety: We cater to specific dietary preferences, offering plant-based, gluten-free, and dairy-free options.
  6. Quality Assurance: We maintain strict quality control to deliver consistently exceptional meals.
  7. Twice-a-Week Delivery: We go the extra mile by delivering twice a week, ensuring your meals are as fresh as possible.
  8. Sustainable Packaging: We use eco-friendly, normal containers that showcase the freshness of our meals while reducing environmental impact.
  9. No Modified Atmosphere Packaging: Unlike most food delivery services, we don't use Modified Atmosphere Packaging; we believe in transparent, food's true freshness.

Do you offer any non-plant-based options?

No, our menu is exclusively plant-based. We are committed to providing wholesome, natural, and environmentally-conscious meal options.

Are your meals suitable for individuals with food allergies?

Our meals are gluten-free and dairy-free, and we take allergen considerations seriously. Please check our ingredient labels and reach out to our customer support for specific allergen inquiries.

What is the shelf life of your meals?

Our meals are made fresh and designed to be consumed within 5 days of delivery. We don't use artificial preservatives, so please refer to the labels for specific expiration dates.

How do I reheat the meals?

Our meals are ready-made and fresh. For those that require reheating, follow the instructions on the packaging. Typically, you can use a microwave, cooktop, or oven, depending on the meal, to ensure the best taste and texture.

Delivery

When can I expect my meal deliveries?

For our 2 and 3 day plans, meal deliveries are scheduled for Wednesdays. This ensures that your meals are super fresh and ready to enjoy midweek. For our 5 day plans, you can expect deliveries on both Wednesdays and Fridays to maintain the highest level of freshness and variety.

Where do you deliver?

We currently deliver our fresh meals to Southeast Queensland. Please check if we deliver to your area by using the postcode checker on the product page (here).

What if I'm not home during the delivery time?

If you're not home during your scheduled delivery, our driver will leave your package in a designated safe spot or follow any specific delivery instructions you've provided. Rest assured, our packaging includes recyclable insulated pads and ice gel packs to ensure the freshness of your meals. These measures are designed to maintain the quality and safety of your food until it can be stored in your refrigerator. Your convenience and the freshness of your meals are our top priorities.

Do you offer contactless delivery?

Yes, we provide contactless delivery options to ensure the safety and convenience of our customers. You can specify your preference during checkout.

Is there a delivery fee?

Yes, there is a flat-rate delivery fee of $10 for all orders. We aim to provide transparent pricing while ensuring the convenience of our delivery service.

Supplements FAQs

General

Are your natural supplements organic?

We believe in providing high-quality, natural supplements to our customers. While some of our supplements are 100% organic, others may be made with 90% organic ingredients. In some cases, non-organic ingredients may be used when the quality of the organic ones is inferior or unavailable. However, we prioritize using natural, safe, and high-quality ingredients that have been shown to provide health benefits.

Are your products safe for people with special dietary concerns?

Wild Harvest Co products are made from 100% natural ingredients. They are plant-based, gluten-free (except Lactation Blend), dairy-free, and soy-free, with no processed sugar or anything artificial.

I am breastfeeding. Are Wild Harvest Co safe for me to consume?

Although our products are 100% natural and there is no research indicating that the ingredients in our supplements may cause harm during pregnancy or breastfeeding, it's always recommended to consult with a healthcare practitioner before taking any new supplement. Further information about each of our product's full ingredients can be found on our website. If you have any further questions, please don't hesitate to contact us.

Are your supplements safe for children to consume?

We take pride in our supplements being 100% natural, free of additives, preservatives, and harmful ingredients. However, as a precautionary measure, we strongly advise consulting with your healthcare practitioner before administering Wild Harvest Co supplements to children. This will help you determine the appropriate dosage based on your child's age and weight.

Can natural supplements be used to treat medical conditions?

While natural supplements can support overall health and wellness, they should not be used to treat medical conditions without the guidance of a healthcare provider. If you have a medical condition, it's important to talk to your healthcare provider before taking any new supplements.

Shipping & Returns

How long will it take to receive my order?

The processing time for all orders is typically 1 to 2 business days, excluding weekends and holidays. Shipping times will vary depending on your location and the shipping method you select at checkout. While standard shipping typically takes between 3-7 business days, delivery to Western Australia may take 7-15 days. However, we do offer expedited shipping options to ensure faster delivery. For more information regarding our delivery times, please refer to our Shipping Policy.

How much does shipping cost?

Shipping costs will vary depending on the shipping method you select at checkout. A flat rate of either $10.00 for standard shipping or $14.95 for express shipping is charged for all orders.

Does Wild Harvest Co ship internationally?

We regret to inform that international shipping is not currently available. We hope to be able to serve our international customers in the future. Until then, please feel free to check out our online 'Wild Wellness Guide' to help you live your best life!

Where do you deliver?

We deliver our products Australia wide. Currently, we do not deliver internationally, but we hope to be able to serve our international customers in the future.

What happens if my package is lost or damaged during shipping?

If your package is lost or damaged during shipping, please contact info@wildharvestco.com.au for assistance, as soon as possible. We will work with you to resolve the issue and either replace the damaged items or issue a refund, in accordance with our refund policy.

What happens if I'm not home when my package is delivered?

If you are not home when your package is delivered, the delivery person will leave the package in a safe place at your address. If you have specific delivery instructions or concerns, please contact our customer service team and we will do our best to accommodate your needs. We want to ensure that you receive your order in a timely and secure manner, so please don't hesitate to reach out to us with any questions or concerns you may have.

Can I change my shipping address after I've placed my order?

If you need to change your shipping address after you've placed your order, please contact our customer service team as soon as possible. If your order has not yet shipped, we may be able to update your shipping address.

What do I do if I haven’t received my Wild Harvest Co delivery?

The processing time for all orders is typically 1 to 2 business days, excluding weekends and holidays. As soon as your order is dispatched, we will send you an email with the tracking number. Standard shipments generally take 3-7 days for delivery after receiving your shipping confirmation email. Please note that delivery to Western Australia may take 7-15 days. If you experience any delays or issues with your order, please don't hesitate to contact us at info@wildharvestco.com.au for assistance.

Ready to Shop? We've Got You Covered!

We hope that we have answered all of your questions and provided you with the information you need to make informed decisions about our fresh meals and supplements. Thank you for considering our products, and we hope you enjoy shopping with us!